Privacy Policy

Last updated: 30/08/2026

At ProStrength Physiotherapy, we value your privacy and are committed to protecting your personal information, including your health information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with us, whether through our website, in clinic, or by phone or email.


1. Information We Collect

We may collect personal information that you provide directly to us, such as:

  • Name, contact details, and date of birth

  • Emergency contact details

  • Health information, including injury history, assessment notes, treatment plans, clinical notes, and any referral letters, scan results, or reports shared with us by you or another provider

  • ACC claim numbers and related claim information, where applicable

  • Any other information you provide through forms, email, or communication with us

We may also collect non-personal information, such as website usage data through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Assess, diagnose, and provide physiotherapy treatment and care

  • Communicate with you regarding appointments, treatment, and account matters

  • Process and manage ACC claims, where applicable

  • Liaise with other health providers involved in your care, such as your GP or specialist, where you've consented or where this is necessary for your treatment

  • Improve our website and services

  • Comply with our legal and professional obligations

We do not sell, trade, or rent your personal information to third parties.

3. Health Information and ACC

Your health information is treated as sensitive information and is handled in line with the Health Information Privacy Code 1994 and the Privacy Act 2020.

If you are claiming through ACC, we're required to share certain information with ACC to support your claim, including diagnosis, treatment details, and progress. We'll only share what's necessary for this purpose.

We may also disclose health information where required by law, such as in response to a court order, or where necessary to prevent a serious threat to someone's health or safety.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

5. Third-Party Services

We may use third-party service providers, such as booking software, analytics, and email platforms, that process data on our behalf. These providers are required to protect your information in accordance with their own privacy policies.

6. Data Security

We implement reasonable security measures to protect your personal information, including clinical records. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Retention of Records

We retain clinical records for a minimum of 10 years from the date of your last treatment, in line with standard practice for health providers in New Zealand. Records for clients who were minors at the time of treatment may be retained for longer.

8. Your Rights and Choices

You have the right to:

  • Request access to the personal and health information we hold about you

  • Request corrections to your information if it's inaccurate or incomplete

  • Ask questions about how your information is used or shared

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to request access to your information, please contact us at:

ProStrength Physiotherapy
josh@prostrengthphysio.co.nz
prostrengthphysio.co.nz